Payment

Projects under $200 are paid in full before work begins. Larger projects require a 50 percent nonrefundable scheduling deposit, with the remaining balance due before final editable files are released. Third-party expenses are paid by the client and are not included unless listed in writing.

Revisions

Unless otherwise stated, packages include two rounds of reasonable revisions within the approved scope. A revision round means one consolidated list of changes. New content, a new direction, additional pages or changes requested after approval may require a change order and additional fee.

Cancellations and Refunds

Deposits reserve production time and are not refundable after work has been scheduled. If Dragonfly must cancel a project before work begins, payments for uncompleted work will be returned. Completed digital work and approved milestones are not refundable.

Client Content and Permissions

The client confirms that submitted text, photographs, music, logos and other materials may legally be used for the project. The client is responsible for factual accuracy, names, dates, permissions and final approval.

Project Files

Final deliverables include only the file types listed in the agreement. Editable source files are included only when specified. Working files may be retained for 30 days after final delivery; clients should download and securely store their completed files.

Confidentiality Privacy and Portfolio Use

Client materials will be used only to complete the agreed project and will not be shared publicly without permission. With the client’s separate written approval, Dragonfly Virtual Services may display portions of completed work in its portfolio, website, social media, proposals or business profiles. Declining portfolio permission will not affect the client’s service or pricing.

Projects involving highly sensitive personal, medical, financial or legal information require advance discussion and may not be accepted.

Dragonfly Virtual Services Privacy Policy

Effective September 11, 2026

Dragonfly Virtual Services respects your privacy. This policy explains what information we collect, how we use and protect it, and the choices available to you when you visit www.virtualdragonfly.com, submit an inquiry, or hire us for a project.

Information We Collect

We may collect information that you voluntarily provide, including:

Your name, email address, phone number, business or organization name, and preferred contact method.

Information submitted through an inquiry form, email, telephone call, or project agreement.

Project materials such as documents, photographs, videos, logos, recordings, website content, captions, and other files you ask us to use.

Billing, transaction, and payment-related information. Complete payment-card information is collected and processed by the payment provider, not stored directly by Dragonfly Virtual Services.

Feedback, testimonials, and portfolio materials that you specifically authorize us to use.

Our website host and other service providers may automatically collect limited technical information, such as your IP address, browser type, device information, referring page, pages visited, and cookie or usage data. Their collection and use of information are governed by their own privacy policies.

How We Use Information

We use information only as reasonably necessary to:

Respond to inquiries and determine whether a project is a good fit.

Prepare quotes, agreements, invoices, and project schedules.

Create, revise, deliver, and support the services you request.

Process payments and maintain business, accounting, and tax records.

Communicate about your project or important changes to our services.

Protect our business, clients, website, and legal rights.

Improve our website and services using general or aggregated usage information.

We do not sell or rent your personal information.

Client Files and Confidentiality

Client materials are used only to evaluate or complete the agreed project and are not shared publicly without permission. Access is limited to Dragonfly Virtual Services and service providers that are reasonably necessary to store, process, or deliver the work.

Unless a different period is stated in the project agreement, working project files may be deleted 30 days after final delivery. Clients are responsible for downloading and safely storing their final files. Certain agreements, invoices, payment records, and tax records may be kept longer when needed for legitimate business or legal purposes.

Please do not submit highly sensitive medical, legal, financial, identity, or account information without discussing the project with us first. Dragonfly Virtual Services may decline projects that require security, regulatory compliance, or professional expertise beyond the scope of our services.

Portfolio Samples and Testimonials

Dragonfly Virtual Services will use client work, photographs, names, testimonials, or project excerpts for a portfolio, website, social media, proposals, or business profiles only with the client's separate written permission. Declining permission will not affect service or pricing.

For recognizable images of minors, permission must be provided by a parent or legal guardian. Permission may be withdrawn for future use by contacting us. We will remove the material from platforms under our control within a reasonable period, but withdrawal cannot reverse materials already printed, distributed, or reposted by others.

Service Providers and Payments

We may use trusted third-party services to host the website and forms, communicate with clients, store and transfer files, process payments, or provide other necessary business functions. These providers may include Google, Microsoft, Square, Cash App, and PayPal, depending on the service selected.

We share only the information reasonably necessary for a provider to perform its function. Each provider handles information according to its own terms and privacy policy. Dragonfly Virtual Services is not responsible for the privacy practices of third-party websites or services.

Cookies and Website Analytics

The website host may use cookies or similar technologies that are necessary to operate and secure the site. If website analytics are enabled, they may collect general information about site visits and activity. You can usually limit or block cookies through your browser settings, although some website features may not function as intended.

Information Security

We use reasonable administrative, technical, and physical safeguards to protect information in our possession. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security. Clients should use secure methods when sending sensitive or confidential materials and maintain their own backup copies.

Children's Privacy

Our website and services are intended for adults. We do not knowingly collect personal information directly from children under 18. A parent or legal guardian who believes a child has provided personal information may contact us to request its deletion.

Your Choices

You may contact us to request access to, correction of, or deletion of personal information that Dragonfly Virtual Services controls. We will respond within a reasonable period and as required by applicable law. Some records may need to be retained for payment, tax, legal, fraud-prevention, or contractual purposes.

Changes to This Policy

We may update this policy when our services, technology, or legal obligations change. The effective date at the top of the policy will be revised when an updated version is posted.

Contact Us

Questions or privacy requests may be sent to:

Dragonfly Virtual Services

Email: virtualdragonfly@outlook.com

Website: www.virtualdragonfly.com